Trust OnlyDev's support and maintenance crew to keep your product fit and moving forward.
A working site or app already costs you real hours and budget, and every breakdown only raises the bill. With OnlyDev handling maintenance from top to bottom, our engineers cover the technical layer while you concentrate on the business. Your product stays secure, dependable and quick.
WHAT DOES ONGOING PRODUCT SUPPORT COVER?
Content management Our copywriters and designers refresh your information, rework existing text so it fits SEO goals and polish the media sitting on your pages.
Feature development We take your product's performance to the next level and roll out the updates that make the experience feel smoother for users.
Reliable uptime We make sure the site stays online and works without hiccups, day and night.
Malware and vulnerability protection Viruses, spam and faulty code can slowly pull a site down in search rankings without anyone noticing. We hunt down and clear out each weak point, then set up defenses that keep things locked down going forward.
What we do
Non-stop upkeep of your product;
Fixing bugs and restoring what fails;
Tightening security;
Growing and scaling your product;
Content management and copywriting;
Graphic design;
User support over phone, email and messengers
Plans and pricing
Every plan is assembled from options you choose yourself, and what you end up paying depends on a handful of factors:
How much work is involved;
The complexity of the product's architecture;
How quickly you need it done;
What you're aiming for;
The length of our partnership;
The condition of what we begin with.
Simple
Product support
Reaction time
to bugs - 8 hours
Reaction time
to a site going down -
1 hour
Team hours built in
each month
spanning every specialist
- 7 hours
Additional
team hours
across all specialists per
month - 24 hours
Most products
we cover
at once - 1
Rapid repairs
for bugs
and technical breakdowns
Backup configuration
Virus checks
and detection
Mini
Product support
Reaction time
to bugs - 4 hours
Reaction time
to a site going down -
45 minutes
Team hours built in
each month
spanning every specialist
- 15,5 hours
Additional
team hours
across all specialists per month - 32 hours
Most products
we cover at once - 2
Rapid repairs
for bugs
and technical breakdowns
Backup configuration
Virus checks
and detection
Virus removal
Start
Product support
Reaction time
to bugs - 2 hours
Reaction time
to a site going down -
30 minutes
Team hours built in
each month
spanning every specialist
- 24 hours
Additional
team hours
across all specialists per month - 48 hours
Most products
we cover at once - 4
Performance monitoring
Rapid repairs
for bugs
and technical breakdowns
Backup configuration
Virus checks
and detection
Virus removal
Maintaining every important
technical record
Liaising with the hosting
provider
Business
Product support
Reaction time
to bugs - 30 minutes
Reaction time
to a site going down -
15 minutes
Team hours built in
each month
spanning every specialist
- 32 hours
Additional
team hours
across all specialists per month - Unlimited
Most products
we cover at once - 6
Performance monitoring
Rapid repairs
for bugs
and technical breakdowns
Backup configuration
Virus checks
and detection
Virus removal
Watching the domain
renewal deadline and
hosting invoices
Maintaining every important
technical record
Liaising with the hosting
provider
Content updates
Creating and revising sections
Development and design
Designing
and positioning banners
Expert
Product support
Reaction time
to bugs - 15 minutes
Reaction time
to a site going down -
7 minutes
Team hours built in
each month
spanning every specialist
- 48 hours
Additional
team hours
across all specialists per month - Unlimited
Most products
we cover at once - 8
Performance monitoring
Rapid repairs
for bugs
and technical breakdowns
Backup configuration
Virus checks
and detection
Virus removal
Watching the domain
renewal deadline and
hosting invoices
Maintaining every important
technical record
Liaising with the hosting
provider
Content updates
Creating and revising
sections
Development and design
Designing
and positioning banners
Reworking the visual
design elements
Designing and
positioning banners
Common questions
Giving someone else access to my product makes me uneasy. What should I do?
Our contract accounts for all of it: whatever logins you pass to us, passwords and registration data included, remain fully private and safeguarded.
Why hire an external team for support when
I could manage the product on my own?
With our engineering expertise, we can shape your product into a real driver of growth that generates business, attracts clients and stands firm against rivals. Any company hoping to keep expanding needs a strong presence online.
Which types of work are included in technical support?
Our team takes on a broad mix of development and maintenance jobs. Drop us a brief note on what you're after and we'll reach out to talk through the specifics.
How quickly do you respond when something goes wrong?
We take on requests at top speed, and anything critical that can't be delayed jumps to the front of the queue. Precise response windows are tied to your plan as well.
How can I stay on top of what's getting done?
Every month brings you a report that lays out finished tasks, their cost and the next steps. We follow the roadmap we agreed on and stay inside the budget we set.
How do I choose the right plan and define the work?
We assign each client a personal manager who helps clear up any questions, map out the work and settle the pricing.
Will you recommend ways to make the product better?
Of course. We're happy to review the product and flag the tweaks worth making to pull in customers, partners and revenue. Should your plan cover an SEO specialist, you'll get conversion advice backed by web analytics too.
Thinking about our technical support and maintenance service? Drop us a request and we'll take you through the pricing!
Send request